No, SMS messages cannot be logged to an opportunity, only calls. Can I log a text message to an opportunity? Can we log calls as well as SMS?Ībsolutely! Our call logging feature is already available as part of Pro and Enterprise plan types, both with Salesforce Classic and Salesforce Lightning. We will provide a link to the MMS file shared within the task. Yes! Will MMS (video, image) also log as a Task in Salesforce? Does this work with Salesforce Classic and Lightning? Currently, the SMS logging feature only works when sending and receiving messages in Dialpad. Validate you can develop hyperautomation solutions across Salesforce and MuleSoft products. Can we log messages sent from Salesforce? Yes-make sure that your end-users match an existing contact from Salesforce in Dialpad before trying this feature. You can send a whole host of customised SMS messages once youve integrated your Salesforce platform, all via RunGopher. be used to generate new content such as images, text, video, audio or simulations. Apply a personal touch to each message or. Does the contact need to exist in Salesforce for logging to work? In this workshop, learn how to use Automated Security Helper (ASH). Mercury SMS powered by MessageMedia is a text message solution that allows you to easily send SMS within Salesforce. No-we’ll only log SMS sent or received from external contacts (i.e., not people within your Office or Company). Does this integration log internal and external messages to Salesforce? Currently, the SMS logging feature is for end-users only. Can we log messages sent from Shared Lines (Main Lines, Departments, Contact Center )? If we need to split out tasks, we’ll mark it with a (1) or (2), in the Task name. To avoid overloading tasks, we’ll group as many messages into one task as we can (hard limit of 32K characters per task). We’ll mark the task Completed and also include the following fields:
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |